The Antraweb Technologies are certified, high quality, dedicated Support & Service centers and are physically located within your reach/ vicinity.

The Antraweb Technologies extends installation, implementation, training, data migration, data support, on-site and off-site services and maintenance contracts to you. Tally clinics and workshops are conducted as per your requirements. A part from this, Antraweb provide support through mail and telephone.

A Antraweb Technologies will have access to the systems and processes of Tally and will be an integral part of Tally's support system.

Access to the Customer Support Centre in Tally.ERP 9 by the Antraweb will give visibility to customer contacts, resolutions and escalations in turn re-enforcing your confidence in our partners. This is the base for service logs and tasks. As the Antraweb are aware of the issues reported to Tally support directly and solutions provided, you do not have to repeat the issues and are not duplicated. The Antraweb will be able to review the commitments and comments. Gaps in the implementation can be identified from the log history which gives the Antraweb an opportunity to offer you training and other valued services. The Antraweb Technologies can also access the previous interactions with you for better understanding of your needs.

With Remote Access in Tally.ERP 9, the Antraweb Technologies can login to the product installed at your location, diagnose remotely and resolve issues, without the need to install, configure and train you on the use of other remote desktop software. Special debug tools will assist the Antraweb Technologies in debugging and solving occasional issues. These tools can be executed either remotely from the Antraweb Technologie's office or by using the Tally.NET User login at your location.

Recognition from Tally as a Antraweb Technologies and visibility on the Tally website, will give the Antraweb Technologies a branding of an authorized service provider. As the Antraweb Technologies can access and share resources across members of the Tally Integrated Network (TIN), the Antraweb Technologies can also provide various services directly to customers as well as other partners in the network.

To become a TI or Antraweb Technologies, the partner has to be a member of the TIN and accept to provide (and receive) services from other partners as per Tally norms.


See Also:
•Tally Services
•Customizations
•Support