Career

Key Responsibilities

• Interact with accountants, CAs and business owners to understand compliance-related queries.
• Provide support through calls, email, WhatsApp and remote access.
• Resolve GST and compliance issues including returns, tax calculations and errors.
• Follow SOPs, maintain SLA timelines and complete troubleshooting before escalation.
• Log accurate ticket details, updates and call outcomes in CRM.
• Guide customers on compliance features and statutory processes within the software.
• Maintain clear, professional and empathetic communication and provide timely updates through resolution.

Eligibility / Qualification

• Fresher.
• Commerce background preferred.
• Basic knowledge of accounting concepts.

Required Skills

• Basic accounting knowledge.
• Understanding of GST / taxation concepts preferred.
• Problem-solving ability.
• Good communication skills.
• Willingness to learn.
• Interest in accounting, taxation and compliance.

Career Growth

Opportunity to build a career in the accounting and compliance domain.

Key Responsibilities

• Research keywords, search intent, customer questions and conversational queries.
• Perform basic SEO, SERP and competitor analysis.
• Test relevant queries across ChatGPT, Gemini, Perplexity and other AI platforms.
• Track brand, competitor and source visibility in AI-generated answers.
• Identify website content gaps and opportunities for better search visibility.
• Support improvements to FAQs, direct-answer content, comparison sections and service pages.
• Assist with SEO, AEO and GEO research and content optimization.
• Maintain keyword, prompt-testing, competitor and AI-visibility tracking sheets.
• Research why certain websites, brands or sources are mentioned or cited by AI platforms.
• Document experiments, observations and learnings related to AI-powered search.

Eligibility / Qualification

• Fresh graduates.
• Candidates who have completed an SEO or Digital Marketing course.
• Self-learners with good SEO fundamentals.
• Candidates with a strong interest in SEO, AI and the future of search.

Required Skills

• Good theoretical understanding of SEO fundamentals.
• Understanding of keyword research, search intent, on-page SEO and content optimization.
• Basic knowledge of backlinks, internal linking and Google search results.
• Strong interest in AI tools and AI-powered search.
• Curiosity to explore ChatGPT, Gemini and Perplexity.
• Good research, analytical and communication skills.
• Basic knowledge of Excel or Google Sheets.
• Willingness to learn, experiment and work on new concepts.

What You'll Learn

• SEO → Search Intent → SERP & Content Analysis → AEO → GEO → AI Search Visibility.
• Answer Engine Optimization and Generative Engine Optimization.
• Google AI Overviews, AI citations and brand mentions.
• Entity relevance and content retrievability.
• Prompt/query testing and AI competitor visibility.
• Answer-first content optimization.

Key Responsibilities

• Develop, maintain and enhance applications using Windows / ASP.NET / .NET.
• Write, optimize and maintain SQL queries and stored procedures in MSSQL and MySQL.
• Debug, test and troubleshoot applications to ensure smooth functionality and quality delivery.
• Ensure application performance, security and scalability.
• Use GitHub Copilot and other AI-assisted tools in Visual Studio to improve coding efficiency and code quality.
• Follow coding standards, best practices and documentation guidelines.
• Collaborate with team members to understand requirements and deliver effective technical solutions.
• Participate in code reviews and continuous-improvement initiatives.

Eligibility / Qualification

• Fresh graduates and entry-level candidates may apply. Any graduate with hands-on .NET and SQL development exposure through academic projects, internships, training or previous work is suitable for the role.
• Good communication and basic domain understanding preferred.

Required Skills

• Good development knowledge of Windows / ASP.NET / .NET.
• Strong knowledge of SQL queries and stored procedures.
• Practical familiarity with MSSQL and MySQL.
• Ability to debug, test and troubleshoot applications.
• Understanding of application performance, security and scalability.
• Familiarity with Visual Studio and AI-assisted coding tools such as GitHub Copilot.
• Good understanding of coding standards and documentation practices.
• Good communication and teamwork skills.

Career Growth

Opportunity to deepen technical expertise, take on greater development ownership and evolve within the organisation as part of its long-term innovation journey.

Key Responsibilities

• Interact with customers to understand functional queries related to accounting, inventory and payroll.
• Provide support through calls, email, WhatsApp and remote access.
• Follow SOPs, maintain SLA timelines and complete troubleshooting before escalation.
• Log accurate ticket details, updates and call outcomes in CRM.
• Resolve queries related to business processes, transactions and reports.
• Guide customers on proper usage of accounting, inventory and payroll features.
• Maintain clear professional communication, timely updates and proper resolution.

Eligibility / Qualification

• Fresher.
• Commerce background preferred - B.Com / M.Com or equivalent.
• Basic knowledge of accounting concepts.

Required Skills

• Basic accounting knowledge.
• Problem-solving ability.
• Good communication skills.
• Willingness to learn.
• Interest in accounting and business processes.

Career Growth

Opportunity to move into Implementation, Customization and Product Specialist roles, while building a strong foundation in accounting and business-process consulting.

Key Responsibilities

• Interact with customers to understand product-related queries and use cases.
• Provide support through calls, email, WhatsApp and remote access.
• Log accurate ticket details, category tags and updates in CRM.
• Resolve issues related to add-on features and product functionality.
• Guide customers on proper usage of product features and workflows.
• Understand common customer requirements and provide appropriate solutions.
• Follow SOPs, maintain SLA timelines and complete troubleshooting before escalation.
• Maintain clear professional communication, timely updates and proper resolution.

Eligibility / Qualification

• Fresher.
• Basic software understanding.
• Any graduate.

Required Skills

• Basic software / Tally knowledge.
• Problem-solving ability.
• Good communication skills.
• Willingness to learn.
• Interest in products and technology.

Career Growth

Opportunity to move into Implementation, R&D and Technical roles.

Key Responsibilities

• Handle customer queries through scheduled booked calls - online or on-site.
• Understand and resolve complex issues across functional, technical and compliance areas.
• Provide end-to-end solutions and complete issue resolution.
• Log accurate ticket details, updates and call outcomes in CRM.
• Manage long-duration and high-impact customer cases effectively.
• Follow SOPs, maintain SLA timelines and complete troubleshooting before escalation.
• Maintain clear, confident and professional communication, with proactive updates through resolution.

Eligibility / Qualification

• Fresher / Any graduate - B.Sc IT/CS, B.E., BCA, B.Com, BAF, Commerce with IT interest, etc.
• Good communication and basic domain understanding preferred.

Required Skills

• Strong problem-solving ability.
• Good communication and customer-handling skills.
• Ability to handle complex and long-duration cases.
• Willingness to learn.
• Knowledge of Windows OS and remote desktop tools.
• Interest in customer support and problem solving.

Career Growth

Career growth opportunities include leadership, implementation, technical and product-focused roles within the organisation.

Key Responsibilities

• Understand business requirements, workflows, user needs and expected outcomes.
• Analyse and document requirements, business rules, workflows and acceptance criteria.
• Identify gaps, dependencies, exceptions and potential business risks.
• Convert requirements into comprehensive test scenarios and test cases.
• Perform functional, regression, integration, exploratory and end-to-end testing.
• Identify, analyse, document and verify defects.
• Assess the impact of changes across existing functionality.
• Work closely with Product, Business and Development teams throughout the lifecycle.
• Participate in requirement, solution and release discussions.
• Take ownership of quality and provide inputs on release readiness.
• Continuously improve test coverage, processes and product quality.

Eligibility / Qualification

• 2–5 years of experience in software testing, quality or business applications.
• Bachelor's degree in Computer Science, IT, Engineering or a related field.
• Experience with ERP, CRM or enterprise / business applications is preferred.
• ISTQB or a relevant QA certification is an added advantage.

Required Skills

• Strong understanding of software testing concepts and methodologies.
• Strong analytical and problem-solving ability.
• Good understanding of business processes and software workflows.
• Ability to analyse requirements and identify gaps or missing scenarios.
• Strong test-scenario and test-case design skills.
• Good defect analysis and documentation skills.
• Basic knowledge of SQL and API testing.
• Familiarity with Jira, Azure DevOps, ClickUp, Postman or similar tools.
• Working knowledge of AI tools such as ChatGPT, Claude, Codex or GitHub Copilot.

What We Look For

• Thinks beyond predefined test cases and understands the business behind the software.
• Can question requirements and identify gaps.
• Can independently determine what needs to be tested and why.
• Thinks about what could go wrong, not just what should work.
• Takes ownership rather than waiting for instructions.
• Communicates effectively with both business and technical teams.

Key Responsibilities

• Understand the customer's business model, accounting practices, inventory processes, manufacturing activities and operational requirements to identify and implement the appropriate Tally-based solution.
• Provide functional and accounting support for Accounts, Sales, Purchase, GST, Receivables, Payables, taxation, reports and other accounting processes in Tally.
• Provide inventory and manufacturing support, including stock management, units, stock reports, Bill of Materials (BOM), production, consumption and related business processes.
• Understand and support industry / vertical-specific Solution Boosters, including configuration, implementation, testing, troubleshooting and user guidance.
• Handle basic configuration and minor customization requirements based on customer expectations, perform necessary configuration and testing, and coordinate with the customization team for complex requirements.
• Provide initial-level project-based customization support and assist in validating solutions before escalation to the relevant technical / customization team.
• Conduct customer training and product demonstrations covering Tally processes, features, reports, configurations and solutions.
• Provide customer support through calls, emails, WhatsApp and remote access with professional communication and timely resolution.
• Perform basic functional troubleshooting and identify the root cause before escalating complex issues.
• Maintain accurate and complete CRM records, including customer requirements, issue details, tags, actions taken, follow-ups and resolution updates.
• Coordinate with internal teams for complex functional, technical or customization-related requirements and ensure proper closure.
• Ensure customer interactions and support activities are completed within defined SOPs and SLA timelines.
• Maintain clear, professional communication and provide timely updates throughout the resolution process.

Eligibility / Qualification

• Fresher / 0–1 year experience.
• Commerce background preferred - B.Com / M.Com or equivalent.
• Basic knowledge of accounting concepts.

Required Skills

• Strong functional knowledge inclination across Accounts, Inventory and Manufacturing.
• Logical and analytical thinking.
• Problem-solving ability.
• Good communication skills.
• Learning attitude.
• Basic understanding of customization concepts.
• Exposure mindset towards advanced solutions.

Work Nature

• Functional + Semi-Customization.
• Customer-facing support role.
• Exposure to real business use cases.

Career Growth

Solution Support Executive → Customization Specialist (Advanced) → Implementation Consultant → Product Specialist → Accountant.

Key Responsibilities

• Interact with customers to understand technical issues and system-related queries.
• Provide support through calls, email, WhatsApp and remote access.
• Follow SOPs, maintain SLA timelines and complete troubleshooting before escalation.
• Log accurate ticket details, category tags and updates in CRM.
• Troubleshoot issues related to data, system errors and software behavior.
• Assist in data correction, configuration and technical problem resolution.
• Maintain clear professional communication, timely updates and proper resolution.

Eligibility / Qualification

• Fresher.
• Any graduate - B.E., B.Sc IT/CS, B.Tech; Commerce with technical interest preferred.
• Basic computer and software knowledge.

Required Skills

• Basic technical / software understanding.
• Logical and analytical thinking.
• Problem-solving ability.
• Good communication skills.
• Willingness to learn.
• Interest in technology and system troubleshooting.

Career Growth

Opportunity to move into R&D, Implementation, Product Support and IT roles, with growth into advanced technical and specialist roles.