Career

Key Responsibilities

• Provide basic support for Cloud Virtual Machines (VMs).
• Handle customer issues through calls, tickets and remote access.
• Troubleshoot login, connectivity and performance-related issues.
• Use Remote Desktop (RDP) for issue resolution.
• Monitor server health including CPU, RAM and disk usage.
• Follow support processes and keep tickets updated.

Eligibility / Qualification

• Fresher graduate - B.Sc IT/CS, B.E., BCA, Commerce with IT interest, etc.
• Good communication and basic domain understanding preferred.

Required Skills

• Basic knowledge of Windows OS and computer systems.
• Basic understanding of networking concepts such as IP and internet connectivity.
• Good communication skills in Hindi and basic English.
• Willingness to learn and grow in IT / Cloud support.
• Basic technical understanding and problem-solving ability.
• Ability to follow processes and maintain ticket updates properly.

Career Growth

Career growth opportunities include System Support Engineer, Cloud Operations Engineer, Senior Support Engineer and Infrastructure Support Specialist roles.

Key Responsibilities

• Interact with accountants, CAs and business owners to understand compliance-related queries.
• Provide support through calls, email, WhatsApp and remote access.
• Resolve GST and compliance issues including returns, tax calculations and errors.
• Follow SOPs, maintain SLA timelines and complete troubleshooting before escalation.
• Log accurate ticket details, updates and call outcomes in CRM.
• Guide customers on compliance features and statutory processes within the software.
• Maintain clear, professional and empathetic communication and provide timely updates through resolution.

Eligibility / Qualification

• Fresher.
• Commerce background preferred.
• Basic knowledge of accounting concepts.

Required Skills

• Basic accounting knowledge.
• Understanding of GST / taxation concepts preferred.
• Problem-solving ability.
• Good communication skills.
• Willingness to learn.
• Interest in accounting, taxation and compliance.

Career Growth

Opportunity to build a career in the accounting and compliance domain.

Key Responsibilities

• Provide basic support for Cloud Virtual Machines (VMs).
• Handle customer issues through calls, tickets and remote access.
• Troubleshoot login, connectivity and performance-related issues.
• Work on Remote Desktop (RDP) for issue resolution.
• Monitor server health including CPU, RAM and disk usage.
• Follow support processes and update tickets.

Eligibility / Qualification

• Fresher graduate - B.Sc IT/CS, B.E., BCA, Commerce with IT interest, etc.
• Good communication and basic domain understanding preferred.

Required Skills

• Basic knowledge of Windows Server 2012/2016/2019/2022.
• Basic understanding of Active Directory user and group management.
• Knowledge of Remote Desktop Protocol (RDP).
• Basic networking concepts including TCP/IP, DNS and DHCP.
• Basic knowledge of virtualization such as Hyper-V, VMware or Proxmox.
• Desktop, laptop and hardware troubleshooting.
• Good communication and problem-solving skills.
• Positive attitude and willingness to learn new technologies.

Career Growth

Growth into roles such as Cloud Support Executive and System Support Engineer, with opportunities to progress toward Cloud Operations Engineer, Senior Support Engineer and Infrastructure Support Specialist.

What We're Looking For

• Team player with a strong sense of responsibility.
• Eagerness to continuously learn and upskill.
• Willingness to work beyond regular office hours during planned maintenance, migrations or critical downtime when required.
• Ability to work under pressure and support the team in resolving technical issues.
• Proactive approach to troubleshooting and continuous improvement.

Key Responsibilities

• Research keywords, search intent, customer questions and conversational queries.
• Perform basic SEO, SERP and competitor analysis.
• Test relevant queries across ChatGPT, Gemini, Perplexity and other AI platforms.
• Track brand, competitor and source visibility in AI-generated answers.
• Identify website content gaps and opportunities for better search visibility.
• Support improvements to FAQs, direct-answer content, comparison sections and service pages.
• Assist with SEO, AEO and GEO research and content optimization.
• Maintain keyword, prompt-testing, competitor and AI-visibility tracking sheets.
• Research why certain websites, brands or sources are mentioned or cited by AI platforms.
• Document experiments, observations and learnings related to AI-powered search.

Eligibility / Qualification

• Fresh graduates.
• Candidates who have completed an SEO or Digital Marketing course.
• Self-learners with good SEO fundamentals.
• Candidates with a strong interest in SEO, AI and the future of search.

Required Skills

• Good theoretical understanding of SEO fundamentals.
• Understanding of keyword research, search intent, on-page SEO and content optimization.
• Basic knowledge of backlinks, internal linking and Google search results.
• Strong interest in AI tools and AI-powered search.
• Curiosity to explore ChatGPT, Gemini and Perplexity.
• Good research, analytical and communication skills.
• Basic knowledge of Excel or Google Sheets.
• Willingness to learn, experiment and work on new concepts.

What You'll Learn

• SEO → Search Intent → SERP & Content Analysis → AEO → GEO → AI Search Visibility.
• Answer Engine Optimization and Generative Engine Optimization.
• Google AI Overviews, AI citations and brand mentions.
• Entity relevance and content retrievability.
• Prompt/query testing and AI competitor visibility.
• Answer-first content optimization.

Key Responsibilities

• Develop, maintain and enhance applications using Windows / ASP.NET / .NET.
• Write, optimize and maintain SQL queries and stored procedures in MSSQL and MySQL.
• Debug, test and troubleshoot applications to ensure smooth functionality and quality delivery.
• Ensure application performance, security and scalability.
• Use GitHub Copilot and other AI-assisted tools in Visual Studio to improve coding efficiency and code quality.
• Follow coding standards, best practices and documentation guidelines.
• Collaborate with team members to understand requirements and deliver effective technical solutions.
• Participate in code reviews and continuous-improvement initiatives.

Eligibility / Qualification

• Fresh graduates and entry-level candidates may apply. Any graduate with hands-on .NET and SQL development exposure through academic projects, internships, training or previous work is suitable for the role.
• Good communication and basic domain understanding preferred.

Required Skills

• Good development knowledge of Windows / ASP.NET / .NET.
• Strong knowledge of SQL queries and stored procedures.
• Practical familiarity with MSSQL and MySQL.
• Ability to debug, test and troubleshoot applications.
• Understanding of application performance, security and scalability.
• Familiarity with Visual Studio and AI-assisted coding tools such as GitHub Copilot.
• Good understanding of coding standards and documentation practices.
• Good communication and teamwork skills.

Career Growth

Opportunity to deepen technical expertise, take on greater development ownership and evolve within the organisation as part of its long-term innovation journey.

Key Responsibilities

• Interact with customers to understand functional queries related to accounting, inventory and payroll.
• Provide support through calls, email, WhatsApp and remote access.
• Follow SOPs, maintain SLA timelines and complete troubleshooting before escalation.
• Log accurate ticket details, updates and call outcomes in CRM.
• Resolve queries related to business processes, transactions and reports.
• Guide customers on proper usage of accounting, inventory and payroll features.
• Maintain clear professional communication, timely updates and proper resolution.

Eligibility / Qualification

• Fresher.
• Commerce background preferred - B.Com / M.Com or equivalent.
• Basic knowledge of accounting concepts.

Required Skills

• Basic accounting knowledge.
• Problem-solving ability.
• Good communication skills.
• Willingness to learn.
• Interest in accounting and business processes.

Career Growth

Opportunity to move into Implementation, Customization and Product Specialist roles, while building a strong foundation in accounting and business-process consulting.

Key Responsibilities

• Interact with customers to understand product-related queries and use cases.
• Provide support through calls, email, WhatsApp and remote access.
• Log accurate ticket details, category tags and updates in CRM.
• Resolve issues related to add-on features and product functionality.
• Guide customers on proper usage of product features and workflows.
• Understand common customer requirements and provide appropriate solutions.
• Follow SOPs, maintain SLA timelines and complete troubleshooting before escalation.
• Maintain clear professional communication, timely updates and proper resolution.

Eligibility / Qualification

• Fresher.
• Basic software understanding.
• Any graduate.

Required Skills

• Basic software / Tally knowledge.
• Problem-solving ability.
• Good communication skills.
• Willingness to learn.
• Interest in products and technology.

Career Growth

Opportunity to move into Implementation, R&D and Technical roles.

Key Responsibilities

• Handle customer queries through scheduled booked calls - online or on-site.
• Understand and resolve complex issues across functional, technical and compliance areas.
• Provide end-to-end solutions and complete issue resolution.
• Log accurate ticket details, updates and call outcomes in CRM.
• Manage long-duration and high-impact customer cases effectively.
• Follow SOPs, maintain SLA timelines and complete troubleshooting before escalation.
• Maintain clear, confident and professional communication, with proactive updates through resolution.

Eligibility / Qualification

• Fresher / Any graduate - B.Sc IT/CS, B.E., BCA, B.Com, BAF, Commerce with IT interest, etc.
• Good communication and basic domain understanding preferred.

Required Skills

• Strong problem-solving ability.
• Good communication and customer-handling skills.
• Ability to handle complex and long-duration cases.
• Willingness to learn.
• Knowledge of Windows OS and remote desktop tools.
• Interest in customer support and problem solving.

Career Growth

Career growth opportunities include leadership, implementation, technical and product-focused roles within the organisation.

Key Responsibilities

• Understand business requirements and prepare test cases.
• Execute functional and regression testing.
• Identify, document and verify software defects.
• Collaborate with developers to resolve issues.
• Maintain testing documentation and release quality.

Eligibility / Qualification

• Bachelor's degree in Computer Science, Information Technology or a related field.
• 1–3 years of software testing experience; freshers with strong aptitude may also apply.

Required Skills

• Knowledge of software testing concepts and methodologies.
• Strong analytical skills and attention to detail.
• Good communication and documentation skills.
• Familiarity with bug-tracking or project-management tools.
• Working knowledge of AI tools such as Claude, ChatGPT, Codex or GitHub Copilot.

Preferred Skills / What We Look For

• Basic knowledge of SQL and API testing.
• Understanding of Agile / Scrum development practices.
• ISTQB certification is an added advantage.
• Quality-first mindset.
• Curiosity and problem-solving ability.
• Ownership, collaboration and willingness to learn.

Key Responsibilities

• Understand customer requirements related to Solution Boosters and customization needs.
• Provide support through calls, email, WhatsApp and remote access.
• Handle functional queries across Accounts, Inventory and Manufacturing.
• Support Solution Booster configurations and minor customizations (20–30%).
• Assist in project-based customization support at the initial level.
• Log accurate details, tags and updates in CRM.
• Perform basic troubleshooting before escalation and coordinate internally for complex customization issues.
• Follow SOPs and SLA timelines.
• Maintain clear professional communication and timely updates.

Eligibility / Qualification

• Fresher / 0–1 year experience.
• Commerce background preferred - B.Com / M.Com or equivalent.
• Basic knowledge of accounting concepts.

Required Skills

• Strong interest in and understanding of Accounts, Inventory and Manufacturing processes.
• Logical and analytical thinking.
• Problem-solving ability.
• Good communication skills.
• Basic understanding of customization concepts.
• Willingness to learn advanced business solutions and customization concepts.

Career Growth

Solution Support Executive → Customization Specialist (Advanced) → Implementation Consultant → Product Specialist.

Key Responsibilities

• Interact with customers to understand technical issues and system-related queries.
• Provide support through calls, email, WhatsApp and remote access.
• Follow SOPs, maintain SLA timelines and complete troubleshooting before escalation.
• Log accurate ticket details, category tags and updates in CRM.
• Troubleshoot issues related to data, system errors and software behavior.
• Assist in data correction, configuration and technical problem resolution.
• Maintain clear professional communication, timely updates and proper resolution.

Eligibility / Qualification

• Fresher.
• Any graduate - B.E., B.Sc IT/CS, B.Tech; Commerce with technical interest preferred.
• Basic computer and software knowledge.

Required Skills

• Basic technical / software understanding.
• Logical and analytical thinking.
• Problem-solving ability.
• Good communication skills.
• Willingness to learn.
• Interest in technology and system troubleshooting.

Career Growth

Opportunity to move into R&D, Implementation, Product Support and IT roles, with growth into advanced technical and specialist roles.