Messaging your customers is one of the best ways to connect with your customer. Today customers are not brand loyal they are ready to switch at the smallest of discomfort. Only because there are too many substitute Vendors out there in the market place. The only way you can keep your customers hooked today is by building a relationship based on trust.
For instance, for a customer, every grocery shop is the same but still, every customer has a preference. This preference is not because of the discounts that the shopkeeper offers but because of the relation or trust that the customer has with the shopkeeper.
How do you build trust? Keep your customers informed!
Inform them about the best offers available, send them a message as soon as a payment is made by them, wish them on their special days etc. This will make them feel valued.
So, let's start with the 6 reasons we should be sending SMS to our customers.
An excellent service is a no-brainer but other than that there must be some additional service to differentiate you from your competitors. You can send a payment receipt through SMS to your customer as soon as a payment is received. This will build trust and improve your company's image in the minds of the customer. A receipt in the form of a message is a digital and instant proof of a transaction.
TRACK AN ORDER
Ever ordered from Amazon? They provide timely updates about where your shipment has reached. Isn't that amazing?
Who wouldn't want to track their order after payment or even after placing an order! Also, it keeps your brand continuously in the mind of the customer.
Do what your competitor is not doing. Differentiate your brand make it look more trustworthy and reliable. Retaining an old customer is 10 times cheaper than acquiring a new one. Sending an SMS is one unique way of retaining your existing customers.
SPECIAL DAY WISHES
Who doesn't like being wished on their special day? Sometimes it is good to care for a customer and flatter them with wishes on their birthday. When the customer feels special they will want to purchase more from you.
We all want a VIP treatment, don't we? Message your customer about the discount before others this will make the customer feel valued.
For instance, here's a message template for a retail textile shop- "Hey [Sneha], haven't seen you in a while..hope you're doing fine. We were missing you so here's the deal buy two T-shirts and get 50% off on the second one. Offer valid only till 3rd Nov 2018 don't waste any more time and see you soon!"
This is a promotional message but the message doesn't come across as a pushy promotional message because here the sender values their customer and the customer feels special for being remembered and given a discount offer.
QUICK AND CONVENIENT
These days, nobody wants to be stuck on a phone call talking to a customer service executive. We have too many important things to do we cannot even commit 5mins of our time for something that can be received in the form of a text message. This is not to say sales calls are a waste of time but honestly, not everybody likes being called sometimes a message can do the needful. Messages are quick, short, meaningful and saves a lot of time!
Get a trial installed and enjoy your first 100sms free! Contact us for the trial!